FAQ
Frequently Asked Questions (FAQ)
🎨 1. About Our Artwork & Craftsmanship
Q: Are your paintings genuinely 100% hand-painted?
A: Yes, absolutely. Every piece is individually hand-painted from start to finish on museum-grade artist linen canvas by the RegalArtistry Master Atelier. We never sell flat machine prints, giclées, or canvas transfers.
Q: Can I see my painting before it ships?
A: Yes! We offer a complimentary pre-shipping approval service. Once your oil layers are fully cured, we email you high-resolution photos and video of the completed painting. If you would like any color or stroke refinements, our master atelier adjusts it until you are completely satisfied before crating.
Q: What frames do you use?
A: We specialize in ultra-thin 3mm architectural aluminum framing with tight flush-mount zero-gap engineering. Our frames are available in 8 curated finishes: Black, White, Silver, Gold, Dark Walnut Color, Walnut Color, Teak Color, and White Oak Color.
📦 2. Production, Natural Curing & Shipping
Q: How long does production and shipping take?
A: Because genuine heavy impasto oil layers require time to cure naturally for archival durability, please allow 3 to 5 weeks for painting, drying, and custom framing. Once dispatched, our expedited express air couriers (FedEx, DHL, or UPS) deliver to your door within 5 to 8 business days (US).
Q: Are taxes, duties, and shipping fees included?
A: Yes! We provide 100% free express air delivery to the United States. All customs duties, import fees, and taxes are fully covered in your purchase price—there are zero surprise charges upon delivery.
Q: How are paintings protected during transit?
A: All framed artworks are packaged in custom reinforced museum-grade wooden crating with corner edge guards, high-density shock absorption foam, and heavy-duty moisture sealing. Every shipment is fully transit-insured.
🔄 3. Guarantee, Returns & Damage Protection
Q: What if my artwork arrives damaged?
A: In the rare event of transit damage, please notify us within 48 hours of delivery at info@regalartistry.com with photos of the damaged piece and outer packaging. We will immediately arrange a 100% free replacement painting crafted by our atelier, or provide a full refund.
Q: What is your return window?
A: We provide a 30-day satisfaction window from the date of carrier delivery. We do not charge any restocking fees ($0.00).
studio Contact & Custom Orders
Q: How can I contact the atelier?
A: We are here to assist you via email or phone/WhatsApp:
• 📧 Email: info@regalartistry.com
• 📞 Phone / Mobile: +86 137 9859 0832
• 📍 Studio Address: Room 203, No. 2, East 8th Lane, Laowei, Dafen Village, Buji Subdistrict, Longgang District, Shenzhen, Guangdong 518112, China
• ⏰ Response Time: Monday – Friday, 9:00 AM – 6:00 PM (EST). We reply to all inquiries within 12 to 24 hours.